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Frequently asked questions

General questions  | Payment | Shipping & delivery time | Return & exchange | Product information

 

General questions

Where is Pikku Shop located? Pikku Shop is located in Finland.

Do you have a physical store? No, at the moment we are web based only.

How can I contact you? You can contact us with the contact form on our Contact page. Fill in the required information and we will get back to you asap (usually within 2 working days).

 

Payment

Which payment options do you offer? Our payment options include credit cards, bank money transfers and PayPal (verified accounts only). We accept the following credit cards: Visa, Visa Electron and Master Card.

Which currency are your prices in? Euro.


Shipping and delivery time

Do you ship internationally? Yes, we ship world wide.

Which postal service do you ship orders with? Itella, the Finnish postal service

What does shipping cost? Shipping fees for all orders depend on the combined weight and size of products + packing material used for a specific order. A few sticker sheets will together usually generate the lowest possible shipping cost.

Our shipping costs are as follows:

Domestic (i.e. Finnish) orders  1,00 - 7,90€

Europe  1,00 - 16,00€

Rest of the world 1,25 - 20,50€

How long do I have to wait before my order arrives? After an order is processed it takes between 2-5 days to arrive for domestic orders. International orders usually take about 1-2 weeks, but depending on the destination country, delivery option and time of year it might take a bit longer.

How long does it take to process an order before it ships out? Up to 2 working days. We aim to ship an order the same day if it is placed before 14:00 GMT on a work day.

How does holidays affect the estimated delivery time? During holidays deliveries usually take several days longer, so please keep that in mind when ordering.

 

Return and exchange

 

Product information

Are your products child safe? Some of our products are not intended for small children and we recommend that you don't give them to children under the age of 7. Many of the products are tiny or contain small parts and may therefore serve as a choking hazard.

Where is your jewelry manufactured? In Finland and USA.

I have nickel-allergy. Is it safe to wear your jewelry? Yes, almost every jewelry piece is made of nickel-free and hypoallergenic materials. Read more about a specific product on its product page. You can also contact us if you find that the information provided is insufficient.